Shipping Terms

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the globe every day, and we strive to provide you with services of the highest standards.

The time frame of order delivery is divided into two parts:

Processing time: Usually 1-3 Business Days (up to 5 in rare cases)
Shipping time: Usually 3~6 Business Days
Shipping methods: By Air

All orders will be shipped with fully trackable delivery.

Free shippings for ALL orders worldwide

Estimated Delivery Times

Location

Estimated Delivery Times

North & South America

3-6 business days

Europe (UK excluded)

3-6 business days

Asia

3-6 business days

Africa

5-8 business days

Oceania

3-6 business days

Notes:

Once you placed an order on our site, you will receive a “Purchase Order” email. At this point, please allow 1-5 business days for us to process your order. Products usually ship out within 3 business days, but due to the high volumes, it may take longer. When your purchase order is complete, you will receive another email confirming that your package has been shipped out to you.

Orders placed on weekends and or holidays are processed the next business day. If you did not receive the email confirmations, please double-check any spam folders.

We ship Monday through Friday with no interruption, excluding weekends and holidays.

Once the purchase order has been paid and processed, tracking numbers will be provided in a separate email.

Shipping Times: We do not guarantee processing time, delivery or shipment dates. All dates are estimated. Orders can take approximately 3 days to 7 working days to arrive from the delivery partner due to the high volume of orders and exceptional global and destination status. Please note that these are only estimates and your shipment times could differ.

Tracking Orders: Please allow 1 – 3 days for the tracking information to show. Transit begins on the first business day after an order is shipped. In some rare cases, the tracking information may not update but you will still receive your order.

Delayed Packages

Orders are shipped to the delivery address as entered by the customer when they place their order. We cannot guarantee delivery times, but provide estimates as provided by the postal carriers. As the postal carriers do not offer guaranteed arrival time, we can not take responsibility for any shipment delays by the carriers.

No refunds/exchanges for shipping costs will be given in these cases. Unfortunately, we cannot offer refunds for packages delayed due to adverse weather conditions.

If the item is not delivered in time, please contact the carrier for an update. If the tracking doesn’t update within 90 days, the package is considered missing at that point. If a package falls into this category, Pearl Venus reserves the right to send a replacement.

Incorrect Addresses

Customers are responsible for ensuring they have entered the correct delivery address. We are unable to redirect packages or process any refunds once your order is placed. Please make sure the “Shipping Address” is correct before placing your order.

We are not responsible for incorrect addresses given by the customer.

Refunds & Replacements (if applicable):

We only offer a refund or replacement on lost or undelivered items by the postal carrier.

Before placing your order, please make sure the order is correct. We do not offer cancellations or exchanges due to incorrect orders. This includes incorrect product items, quantities, shipping addresses, and names, etc. Unfortunately, we cannot reimburse you if your order does not make its way to you due to incorrect information provided by the customer (this includes but is not limited to the wrong apt/street #, street name, etc.).

The customer accepts full responsibility to file any claim(s) with the carrier for damaged, stolen and/or lost shipments. If your order is 48 hours passed the expected delivery date, please contact your local mail carrier and post office to file a claim. We cannot be held accountable for packages where tracking information states that the package has been delivered to your delivery address. We are not responsible for packages that are stolen from your doorstep that were delivered by the carrier. Pearl Venus cannot be held responsible or liable for lost or stolen packages that have delivery confirmation to the address that was provided.

Frequently Asked Questions About Shipping & Delivery:
1. Where is my order?

Please go to page TRACK YOUR ORDER, or click on the tracking number in the shipment notification email. You can easily find out where it is.

2. I cannot find my tracking order yet from the TRACK YOUR ORDER page, anything wrong?

The shipping tracking number is created by the delivery service automatically and prepared for your item before it arrives at your location. Therefore, after you have received the shipment email from us, it is possible that you cannot immediately track the tracking order from UPS, for example.

Don't panic! It is on the way! Please give it a couple of days and check the TRACK YOUR ORDER page again!

3. I need it urgently, could you offer a faster delivery?

We are sorry about it, urgent requests and faster delivery are not available at the moment due on the current global logistics problems.

We are striving to speed up the delivery time together with our delivery service partners, most with direct flights to worldwide shipment. Based on the current worldwide situation and COVID-19 impact, we can’t afford a faster delivery time yet. We totally rely on our delivery service partners in your region and trust they will do a good job as they can. Thanks for your patience and understanding.

4. What if my order is lost?

We rarely receive complaints of lost items from our customers. Your order may be delayed but finally, they will arrive.

Our delivery partners have a guarantee of compensation for any item lost and confirmed as lost items in 90 days.

* The coronavirus pandemic has disrupted many flight routes, and our couriers may be delayed in delivering your parcel -- we are sorry. Please note that we cannot guarantee shipping times.

Meanwhile, If you have not received your order in 15 business days nor any track from the TRACK YOUR ORDER page, we suggest getting in touch with us so that we can look into it.

Should you require information or help, please contact us by email, Facebook page, or live messages and we will be happy to assist you.